Return Policy

REFUND AND RETURN POLICY

Last updated: September 10, 2026

At CEVIA, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

30-Day Return Period

CEVIA offers a 30-day commercial return period from the date you receive your item, subject to the conditions and exceptions below. This voluntary 30-day policy does not limit any statutory consumer rights that apply to you.

Return Conditions

To be eligible for a return under our commercial return policy, your item must be in the same condition as received, unworn and unused except as reasonably necessary to inspect it, with original tags attached where applicable, in its original packaging where applicable, and accompanied by receipt or proof of purchase.

How to Initiate a Return

To start a return, contact us at team@cevia.store. Once your return request is approved, we will send you a prepaid return shipping label and detailed return instructions. Please contact us before sending an item back so we can provide the correct return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us promptly at team@cevia.store so we can resolve the issue. Your statutory rights regarding faulty or non-conforming goods are not affected by this policy.

Exceptions / Non-Returnable Items

Subject to applicable law, the following may be excluded from our voluntary return policy:

• Gift cards
• Goods made to your specifications or clearly personalised
• Sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken after delivery
• Personal care or beauty products where a legally applicable hygiene exception applies

For intimate apparel or swimwear, a hygiene-based exclusion applies only where the item was supplied sealed, is not suitable for return for health-protection or hygiene reasons, and the seal was broken after delivery, where applicable law permits that exception.

Sale and Final-Sale Items

Discounted or sale items are not excluded from statutory withdrawal rights merely because they are on sale. Items expressly marked “Final Sale” may be excluded from CEVIA's additional voluntary return period only to the extent permitted by applicable law. This does not affect statutory rights, including applicable EU/EEA withdrawal rights or rights relating to faulty or non-conforming goods.

Exchanges

If you need a different size or variation, we recommend returning the item you have and, once the return is accepted, placing a new order for the item you want.

EU/EEA Right of Withdrawal

If you are a consumer in the European Union or European Economic Area and the statutory right of withdrawal applies to your purchase, you have at least 14 days from the day you, or a third party indicated by you other than the carrier, receive the goods to withdraw from the distance contract without giving a reason. This statutory right also applies to discounted or sale goods unless a specific legal exception applies.

To exercise the right of withdrawal, contact us at team@cevia.store with a clear statement that you wish to withdraw. CEVIA's 30-day commercial return period is additional to, and does not reduce, this statutory right.

Where the statutory right of withdrawal applies, CEVIA will reimburse payments due under applicable law, including the cost of standard delivery where required. Reimbursement may be withheld until the goods have been received back or you provide evidence that you sent them back, whichever occurs first, as permitted by law.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved commercial-policy refunds will be issued to your original payment method, normally within 10 business days. Statutory withdrawal refunds will be processed within the timeframe required by applicable law.

Please note that your bank or card provider may take additional time to post the refund. If more than 15 business days have passed after we confirmed approval of a commercial-policy refund, contact us at team@cevia.store.

Contact Us

For questions about returns, contact team@cevia.store.