Contact Us
We'd Love to Hear From You!
At CEVIA, we're here to help! Whether you have a question about our products, need styling advice, want to track your order, or just want to say hello - we're always happy to hear from you.
Our dedicated customer service team is ready to assist you with any questions or concerns. Your satisfaction is our priority, and we're committed to providing you with the best shopping experience possible.
📧 GET IN TOUCH
Email: team@cevia.store
Our team typically responds within 24 hours during business days.
Address:
CEVIA
45000 Orléans, France
🕐 BUSINESS HOURS
Our customer service team is available:
- Monday - Friday: 11:00 AM - 6:00 PM (CET)
- Saturday: 2:00 AM - 6:00 PM (CET)
- Sunday: Closed
Note: During peak seasons and holidays, response times may vary. We appreciate your patience!
🌐 FOLLOW US
Stay connected with CEVIA on social media for the latest collections, style tips, and exclusive offers:
📱 Instagram: @ceviastore
📘 Facebook: CEVIAStore
🎵 TikTok: @ceviastore
▶️ YouTube: @CEVIASTORE
❓ FREQUENTLY ASKED QUESTIONS
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can use this to track your package's journey to you!
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags attached, and in original packaging. Visit our Refund Policy page for complete details.
Do you ship internationally?
Yes! We offer free worldwide shipping to most countries. Check our Shipping Policy for estimated delivery times to your region.
How long does shipping take?
Processing takes 3-4 business days. Delivery times vary by location:
• USA & Canada: 10-14 business days
• Europe: 12-16 business days
• Australia: 14-20 business days
• Rest of World: 14-25 business days
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.
Can I cancel or modify my order?
Yes, but only before it ships! Contact us immediately at team@cevia.store if you need to make changes. Once shipped, orders cannot be cancelled but can be returned.
I received a damaged or incorrect item. What should I do?
We're so sorry! Please contact us immediately at team@cevia.store with photos of the issue, and we'll make it right as quickly as possible.
Do you offer gift wrapping?
Please contact us at team@cevia.store to inquire about gift wrapping options for your order.
How do I know what size to order?
Each product page includes a detailed size guide. If you're still unsure, contact us and we'll help you find the perfect fit!
💬 WHAT TO EXPECT
When you contact CEVIA, you can expect:
- ✅ Friendly, personalized customer service
- ✅ Quick response times (typically within 24 hours)
- ✅ Helpful solutions to your questions or concerns
- ✅ Professional and courteous communication
- ✅ A team that genuinely cares about your experience
📝 FEEDBACK & SUGGESTIONS
We're always looking to improve! If you have feedback, suggestions, or ideas on how we can serve you better, we'd love to hear from you. Your input helps us grow and provide an even better experience for all our customers.
Thank you for choosing CEVIA!
We look forward to hearing from you and helping you find the perfect style.
With love and style,
The CEVIA Family