Shipping policy

SHIPPING POLICY

Last updated: March 12, 2026

At CEVIA, we are committed to delivering your order quickly and efficiently. We offer worldwide shipping to bring our products to customers around the globe.

FREE WORLDWIDE SHIPPING

We offer FREE shipping on all orders, regardless of destination or order value. No minimum purchase required!

PROCESSING TIME

Orders are processed within 3-4 business days after payment confirmation. Processing time may vary during peak seasons or high-order volumes.

Please note:
• Orders are not processed or shipped on weekends or holidays
• You will receive a confirmation email once your order has been shipped
• Processing time does not include shipping time

SHIPPING DESTINATIONS

We ship worldwide to most countries and regions, including:
• All European countries
• United States
• Canada
• Australia
• And many other countries worldwide

If you are unsure whether we ship to your location, please contact us at team@cevia.store before placing your order.

ESTIMATED DELIVERY TIMES

Delivery times are estimates and begin from the date of shipment (not the order date). Actual delivery times may vary depending on your location and customs processing.

Estimated delivery times by region:
• United States & Canada: 10-14 business days
• Europe: 12-16 business days
• Australia: 14-20 business days
• Rest of World: 14-25 business days

Please note that these are estimated timeframes. Actual delivery may be faster or slower depending on:
• Customs clearance procedures
• Local postal service efficiency
• Weather conditions or unforeseen circumstances
• Peak shopping seasons (holidays, sales events)

TRACKING YOUR ORDER

Most orders include tracking information. Once your order has shipped, you will receive:
• A shipping confirmation email
• Tracking information (when available)
• Instructions on how to track your package

Please allow 24-48 hours after shipment for tracking information to become active in the carrier's system.

SHIPPING CARRIERS

We work with reliable shipping carriers to ensure your order arrives safely. Carriers may include:
• La Poste / Colissimo
• National postal services
• International courier services

The specific carrier used depends on your location and will be indicated in your shipping confirmation email.

CUSTOMS, DUTIES, AND TAXES

For international orders:
• Customs fees, import duties, and taxes may apply depending on your country's regulations
• These fees are the responsibility of the customer and are not included in our product prices or shipping costs
• CEVIA is not responsible for any customs delays or fees
• Please check with your local customs office for more information about potential charges

We recommend checking your country's customs policies before placing an international order.

LOST OR DELAYED PACKAGES

While rare, packages may occasionally be delayed or lost during transit. If your package has not arrived within the estimated delivery timeframe:

1. Check the tracking information for updates
2. Contact your local post office or customs office
3. Contact us at team@cevia.store - we're here to help!

We will work with you to resolve any shipping issues as quickly as possible.

INCORRECT OR INCOMPLETE ADDRESSES

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address, please contact us immediately at team@cevia.store. We can only modify addresses before the order has been shipped.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to:
• Incorrect address provided by customer
• Failed delivery attempts
• Refusal of package
• Unclaimed package

We will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

ORDER CHANGES AND CANCELLATIONS

Once an order has been placed, we begin processing immediately. If you need to cancel or modify your order, please contact us at team@cevia.store as soon as possible.

• Orders can only be cancelled or modified before they are shipped
• Once shipped, orders cannot be cancelled but may be returned according to our Refund Policy

If you have any questions about shipping or need assistance with your order, please contact us:

Email: team@cevia.store
Website: www.cevia.store

We're here to help ensure your order arrives safely and on time!